Further Education and Training Certificate Information Technology: Technical Support (NQF 4)
Purpose of Qualification
The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education levels.
Overview (Total Credits: 163)
Help Desk Support
Call Centre Support
Data Centre Administrator
Support Team Leader
Department of Higher Education and Training
MICT SETA (ID: 78964)
Grade 11 or equivalent qualification NQF 3 with English and Maths
This qualification has been designed to allow entry into either the National Certificate in Systems Support at NQF Level 5 or the National Certificate in Systems Development at NQF Level 5, but can also be used as foundational to other IT qualifications that will be defined in future.
Assessment of Programme
Assessment is conducted as both a Formative Assessment and a Summative Assessment. The Formative Assessment is covered as continuous assessment tests and compilation of a Portfolio of Evidence by the student. The Summative Assessment takes place as a national summative exam for first and second semesters. It is compulsory for all students to complete work integrated learning for completion of the programme
Communication First Language
Advanced End User Computing Volume 2
PC Hardware Support
Communication Second Language
Help Desk Technology
Basics of Networks
(Elective 1) PC Engineering
(Elective 2) Data Communication and Networking
How to Apply?
Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.
After you submit your application, an admissions representative will contact you and will help you to complete the process.
Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.