Further Education and Training Certificate Information Technology: Technical Support (NQF 4)

Purpose of Qualification

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education levels.

Overview (Total Credits: 163)

Career Focus

  • Computer Technician

  • Network Administrator

  • Hardware Technician

  • Help Desk Support

  • Laboratory Technician

  • Call Centre Support

  • Data Centre Administrator

  • Network Engineer

  • Support Team Leader

Registered With

Department of Higher Education and Training

Accredited By

MICT SETA (ID: 78964)

Admission Requirements

Grade 11 or equivalent qualification NQF 3 with English and Maths


This qualification has been designed to allow entry into either the National Certificate in Systems Support at NQF Level 5 or the National Certificate in Systems Development at NQF Level 5, but can also be used as foundational to other IT qualifications that will be defined in future.

Assessment of Programme

Assessment is conducted as both a Formative Assessment and a Summative Assessment. The Formative Assessment is covered as continuous assessment tests and compilation of a Portfolio of Evidence by the student. The Summative Assessment takes place as a national summative exam for first and second semesters. It is compulsory for all students to complete work integrated learning for completion of the programme

Course Structure

  • Communication First Language

  • Advanced End User Computing Volume 2

  • PC Hardware Support

  • Mathematics

  • Communication Second Language

  • Help Desk Technology

  • Basics of Networks

  • (Elective 1) PC Engineering

  • (Elective 2) Data Communication and Networking

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Email: info@gopctraining.co.za


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