Further Education and Training Certificate Hospitality Reception (NQF 4)
Purpose of Qualification
This qualification has been developed for the reception function within the accommodation industry. It brings together all aspects of front office and supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification leads to the Accommodation Services Diploma and provides articulation with Gaming, Travel and other Tourism industries.
Overview (Total Credits: 126)
Junior Hotel Receptionist
Accommodation Service Assistant
Hotel Assistant Manager
Customer Service Assistant
Department of Higher Education and Training
CATHSSETA (SAQA ID: 64469)
It is assumed that an FEC certificate, or equivalent, has been obtained by the candidate at level 4. (The matric certificate meets these requirements).
This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached).
Assessment of Programme
Assessment is conducted as both a Formative Assessment and a Summative Assessment. The Formative Assessment is covered as continuous assessment tests and compilation of a Portfolio of Evidence by the student. The Summative Assessment takes place as a national summative exam for first and second semesters. It is compulsory for all students to complete work integrated learning for completion of the programme
- Communication First Language
- Communication Second Language
- Maths Literacy
- Customer Services
- Business Development and Operational Procedures
- Health and Safety Procedures
- Agency Operations and Procedures
- Work and Career Development
- Administrative Procedures
How to Apply?
Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.
After you submit your application, an admissions representative will contact you and will help you to complete the process.
Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.