Further Education and Training Certificate Business Administration Services (NQF 4)

Purpose of Qualification

The National Certificate in Business Administration Services: NQF Level 4 is designed to meet the needs of those students both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and too many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an ongoing need for skilled Administrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.

Overview (Total Credits: 140)

Career Focus

  • Secretarial Services

  • Reception Services

  • Switchboard Operations

  • Financial Administration

  • Banking Administration

  • Personal/Executive Assistant Services

  • Technical Assistance

  • Typing

  • Data Capturing

  • Systems Administration

  • Human Resource Administration

  • Basic Contracts Administration

  • Legal Secretarial Services

  • Reception Supervision

  • Change Administration and Management

  • Relationship Management

Accredited By

Accredited by Services SETA (SAQA ID: 61595)

Admission Requirements

Grade 11 with appropriate subject combinations and levels of achievement



  • The National Certificate in Tourism: Reception: Level 4
  • The National Certificate in Hospitality Reception: Level 4
  • The National Certificate in Management: Level 4
  • The National Certificate in Project Management: Level 4
  • The National Certificate in Public Relations: Level 4.


  • National Diploma in Accommodation Services: Level 5
  • National Diploma in Service Management: Level 5
  • National Certificate in Business Administration: Level 5
  • National Certificate in Public Administration: Level 5.

Assessment of Programme

Assessment is conducted as both a Formative Assessment and a Summative Assessment. The Formative Assessment is covered as continuous assessment tests and compilation of a Portfolio of Evidence by the student. The Summative Assessment takes place as a national summative exam for first and second semesters. It is compulsory for all students to complete work integrated learning for completion of the programme

Course Structure

  • Communication in the Workplace

  • Writing Effectively

  • Mathematical Literacy

  • Understanding the Business Environment

  • Managing Effectively

  • Ethics in the Workplace

  • Practical Finance

  • Choice of Elective: Secretarial Support; Human Resource Management

  • Communication Second Language

Do you have more questions?

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Email: info@gopctraining.co.za


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